Comments on: Successful outsourcing needs client’s trust

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By: PetersOpinion

PetersOpinion — Wed, 21 Apr 2010 04:02:31 +0000

Thanks for your reply! I completely agree. In my opinion you just
shouldn't start contract negotiations without a decent level of mutual
trust.

By: KPO Companies

KPO Companies — Tue, 20 Apr 2010 16:42:19 +0000

An insightful and articulate post! Trust is essential to a successful outsourcing relationship, and is especially critical in managing transition in complex, transformational sourcing initiatives. Ideally, trust-building is a focus of the relationship for both sides. And when it comes to building trust, its never too early to start. As in any relationship, trust is critical to an outsourcing partnership. While it’s typically said that building trust takes time, in fact the process of building trust can and should begin before the contract is signed. Indeed, the negotiation process provides an excellent opportunity to establish the foundations of trust. Later, when the relationship encounters its inevitable rough patches, the trust built early on in negotiating the deal can steer both parties through.

By: Why low cost buying leads to poor results and how to change it

Why low cost buying leads to poor results and how to change it — Mon, 31 Aug 2009 09:45:14 +0000

[...] are not only cost focussed, but also the trust level in Poland is rather low and the importance of mutual trust I already described before. Therefore we decided to change. Without knowing the client we are no longer sending a proposal. [...]