Beware of the recent Skype update on Windows 7!

13/05/2011 • Software • Views: 20

Recently Skype released new version: 5.3.0.111. You will be requested to update your application during Skype startup. However, you can have serious problems with launching it on Windows 7 machines. When you will try to login, Skype will crash with the most common, Windows message: Skype has stopped working. Fortunately, it can be fixed rather easy. [Update: Skype problem on May 26, 2011, has a different cause. Check our new post.]

Solution

You have to turn off the compatibility mode with previous version of Windows on the Skype shortcut properties! When you launch it again, it will work like a charm.
IT guy with head full of ideas, strongly oriented on achieving great goals in life. Currently working for GOYELLO, place where I grow.

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  • http://twitter.com/Bartek_Mazurek bartosz_mazurek

     THX !!

  • Martino T

     Thank you very much!!!!! I’m goimg to try to send your post to skype assistence!

  • http://www.facebook.com/profile.php?id=546845183 Marc Hope

     i dont know what to do i didnt have compatability on. what shall i put it as

  • http://twitter.com/usemyideas Maciej Greń ideas

     Hi Marc,
    the problem we are solving is very specific. It only helps Skype users which had some problems before with this software and turned on the compatibility mode. Usually these people tried to install Skype on Windows 7 64 bits. Therefore the solution maybe is not applicable to your problem. I suggest to contact Skype assistance for help. 

    Do you have PC with Windows 7 64 bits on it?

  • Matias Orquera

    Thanks! I had the compatibility on because I like the icon to be on the systray, but it seems that’s not possible anymore :(

    EDIT: I can manage the program to be or not in the taskbar from the advanced settings.

  • Steve Barton

    Thanks Maciej!  This fixed the problem immediately.  

    I have a Windows 7 64-bit machine and ever since Skype updated itself to 5.3.0.111 it crashed every time the computer booted or I tried to start Skype.  Un-installed and reinstalled to no good effect.  I went into properties for the Skype shortcut, the compatibility tab, and unselected “Run this program in compatibility mode” box — works like a charm.  Thank you for the solution. — Steve Barton, Dunwoody, Georgia

  • http://twitter.com/isadejonge Isa de Jonge

    Hi, this sounds like something I should try… but I don’t know how to do this… would you be able to tell me where I should go? Thanks

  • http://twitter.com/usemyideas Maciej Greń ideas

    Thanks for your feedback!

  • http://twitter.com/usemyideas Maciej Greń ideas

    Hi Isa,

    have you tried Skype Support? if yes, please describe what kind of Operating System you have (32/64 bits?) and which version you had before the update.
    Hope I can help.

  • http://twitter.com/isadejonge Isa de Jonge

    ehm… you mean the support skype has themselves…? (I’m totally new at this…)
    I believe I have 64 bits… and the version before, not sure, it just updated itself, so didn’t have time to check it before…
    Thanks for trying :)

  • http://nl.linkedin.com/in/keesvogelesang Kees Vogelesang

    I have windows 7 professional version with 32bits and didnt have the compatiblity mode checked.
    Keeps crashing :(
    Ideas are welcome.

  • Gaurav Rana

    i also have the same problem. Mine OS is Window Server 2008 R2 Enterprise 64 bit. I also had the “Run this program in compatibility mode” checkbox already unselected. Still it crashes. Any solutions for it?

  • http://www.facebook.com/profile.php?id=1192838194 Harry Perry

    Nope, i have Windows 7 running on 64 bit and have exactly the same problem, the compatibility tick box is unchecked. Still yet to find a solution :(

  • Gaurav Rana

    Guys i got my solution from following skype blog article.
    http://heartbeat.skype.com/2011/05/problems_signing_into_skype_an.html

  • Gaurav Rana
  • Gaurav Rana
  • Abdul Samad Khan

    Uninstall and Delete Files in Application Data Folder Skype and Skypepm and Then Users then Appdata >Roaming> Delete Skype and SkypePM and reinstall it will work

  • http://twitter.com/jschwendler Júlio Schwendler

    Just remove the file “shared.xml” in folder %userprofile%AppDataRoamingSkype and it’s working!!!!

  • http://twitter.com/dangelonline dangelpaus

    1.    Close Skype.
    a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)
    b.    Choose Quit.
    2.    Ensure that “Show hidden files and folders” is switched on.
    a.    Click Start, type run and press Enter.
    b.    Type control folders and click OK.
    c.    Select the View tab and ensure relevant entry is enabled.
    3.    Locate the shared.xml file.
    a.    Click Start, type run and press Enter.
    b.    Type %appdata%skype and click OK.
    c.    Delete the shared.xml file.
    4.    Restart Skype. The shared.xml file will be recreated.  
    email me paus_roldan@yahoo.com   if this works

  • azhar buttar

    I hope the above given solution will work but I think there is some problem with file named shared.xml residing under the user’s profile folders. i am unable to remember the path, someone can search under the document and Settings folder. Delete that folder and skype will work like charm. If you allow me to share a link. Please check the solution given over there:
    http://www.sizledcore.com/2011/05/skype-5-3-crashes-again-and-again/

  • azhar buttar

    This worked buddy, thanks

  • Kamon Wilairod

    Thank. I solve the problem then(Do not know me You’re right. I’m not good at English.). 

  • http://www.facebook.com/people/Jian-Qii/100002460223652 Jian Qii

    Thanks man it works great..!!!

  • http://www.facebook.com/people/Azmat-Ali/100001594515671 Azmat Ali

    My Skype has stopped working today . It was working fine but suddenly it
    stopped working and crashed. Now every time i start skype it gets in to
    not responding state and the crashes. Windows shows message that skype
    has topped working. Un-installing and installing again has not resolved
    the problem. I am using windows & 64 bit. I have checked some other
    forums where people have suggested to uncheck the compatbility check box
    in short cut properties and it has worked for some people but in my
    case the check box is already un-checked. can anyone help me out here. Skype version is 5.3.32.111.

  • http://www.facebook.com/profile.php?id=1192838194 Harry Perry

    Wow thank you so much works a treat! :D

  • http://twitter.com/Goyello Goyello Outsourcing

    Today’s issues had a different cause than we shared through the above post. It needs a different solution. Skype seems to be aware of the issue and is working to fix it. Besides, a temporary fix has been presented on their blog. We covered this new issue on our blog as well: http://blog.goyello.com/2011/05/26/skype-makes-us-suffer-again/

  • http://twitter.com/Goyello Goyello Outsourcing

    This post covered an older issue. Today’s issue has a different cause and solution: http://blog.goyello.com/2011/05/26/skype-makes-us-suffer-again/

  • http://twitter.com/Goyello Goyello Outsourcing

    Yes, you are right. Today’s issue had a different cause and solution: http://blog.goyello.com/2011/05/26/skype-makes-us-suffer-again/

  • http://twitter.com/Goyello Goyello Outsourcing

    Thanks for sharing.

  • http://twitter.com/Goyello Goyello Outsourcing

    Today’s issue has a different cause. Probably your already found a solution. In case you didn’t you can find it here: http://blog.goyello.com/2011/05/26/skype-makes-us-suffer-again/

  • http://twitter.com/Goyello Goyello Outsourcing

    Thanks for sharing.

  • http://www.facebook.com/people/Azmat-Ali/100001594515671 Azmat Ali

    thanks alot man it worked

  • http://www.facebook.com/pankaj.ghai Pankaj Ghai

    Thx brother it works wonder! :) I am glad with your suggestion. I did exactly the same as u told. it  worked wonderfully. Thx for such help! U saved me! thx again . :) cheers!

  • http://pulse.yahoo.com/_ACXCMVKJ3D53SBBVOL5YO6ZOKA Jean

    Truly thankful

  • http://www.facebook.com/gryphon14 Muhammad Zulfahmi
  • http://www.facebook.com/ramazansamur Ramazan Samur

    Thank you so much, otherwise I might go to Format My Computer,
    you saved my time. Thanks again :)

  • http://pulse.yahoo.com/_T6H5GDZUG7XXGIJSDT4B5R7ZWU Sebastian

    Thank you man! You solved the puzzle! You’re a star. Thank you! Thank you goyello!

  • http://www.facebook.com/nonodarsono Nano Ayah Ghaisan

    thanks you save my day,, 

  • http://www.facebook.com/nonodarsono Nano Ayah Ghaisan

    thanks you save my day,, 

  • http://pulse.yahoo.com/_DOH6FGVJNVBASDE6MR3XSVFOII zaheer

    thanks bro! it worked :p … i was about to reinstall my windows :D …. but u didnt let me n saved my time. thanks again! cheers

  • http://www.facebook.com/profile.php?id=1352620823 Julia Toler Mitchum

    I had the same issue, and when it was all said and done, I had reinstall in a different directory, something was corrupt.

  • http://www.petersopinion.com PetersOpinion

    Thanks for your reply. We’re glad you managed to fix your issue.

  • http://www.facebook.com/people/Jana-Szajdiuk/100000745697111 Jana Szajdiuk

    Thanks you!!! It works :)

  • http://www.facebook.com/profile.php?id=1764868528 Dominik Minick Buriš

    Am I only who that still crash it ? :/

  • roldan paus

    welcome…

  • roldan paus

    :)

  • http://www.petersopinion.com PetersOpinion

    Did you check the other issue we described as well? Have a look here: http://blog.goyello.com/2011/05/26/skype-makes-us-suffer-again/. Deleting the .xml file helped already many others. Otherwise, please provide some more details.

  • http://pulse.yahoo.com/_I6UVTKEMUMU6XHAWCRXO7RHZKI ERicG

    thanks man def saved me a lot of time

  • http://www.outlookemailsetup.com outlook email setup help

    thanks reeally saved me a lot of time

  • Anonymous

    i also have the same problem. Mine OS is Window Server 2008 R2 Enterprise 64 bit. I also had the “Run this program in compatibility mode” checkbox already unselected. Still it crashes. Any solutions for it?

  • Anonymous

    Thank you so much, otherwise I might go to Format My Computer, you saved my time. Thanks again :)

  • Anonymous

    i also have the same problem. Mine OS is Window Server 2008 R2 Enterprise 64 bit. I also had the “Run this program in compatibility mode” checkbox already unselected. Still it crashes. Any solutions for it?

  • http://www.facebook.com/people/Petar-Avlijaš/1388546799 Petar Avlijaš

    Don’t work!!! When I start Skype everithing is OK, but I don’t heard sound and go to options, there is open very slow. Sound is not working (sound is work perfectly in all aplication) and I can’t change online status. When I shoutdown Skype I can’t kill icon in system try and I can’t kill Skype process in task manager. I must restart PC and again and again and again…. Big problem is when I want kill Skype in task manager I can’t. All program about this problem can’t kill skype process. Help!!!!
    Sorry for my bad english :)

  • Anonymous

    Hello,
    i have been looking for this. i also faced this problem many times but after reading this article i fixed it. Thanks for sharing this post. i also got some help from this article 

    http://ezinearticles.com/?Skype-Freezes—Why-Does-Skype-Freeze?-How-Do-I-Fix-This-Problem&id=5451940
     , hope someone might get help from this article .

  • Anonymous

    Hello,
    i have been looking for this. i also faced this problem many times but after reading this article i fixed it. Thanks for sharing this post. i also got some help from this article  http://ezinearticles.com/?Skype-Freezes—Why-Does-Skype-Freeze?-How-Do-I-Fix-This-Problem&id=5451940  , hope someone might get help from this article .

  • http://www.petersopinion.com PetersOpinion

    Hi Glenn, thanks for sharing!

  • Sathur Ling

    sir i have window 7 my skype version was 5.3.0 latest my internet speed was 21mpbs when i open skpe and start to take the no clear aromatically going to off and when i will tell the other side was also  not clear before it was good now from one month the problem was going on so please help me how to sole the problem  

  • http://pulse.yahoo.com/_54U4I27ZFGIL25SL364MCEU5MI Dennis

    My Skype likewise stopped working today. It would connect with video and audio for a couple of seconds and then give the “Skype has stopped working” message. I finally resolved it by installing Skype’s Beta version 5.7.0.123 available on skype.com. I haven’t used it extensively yet, but everything seems to be working fine.

  • http://www.facebook.com/joey.gaspary Joey Gaspary

    Yes its seams to allow the test call. none of the other trouble shooting options worked. 

  • http://www.facebook.com/joey.gaspary Joey Gaspary

    Maybe the next stable version will also have the fix for windows 7. i just bought hp laptop with quadcore processor with good video performance. need that for skype. Thanks a lot. I very much appreciate it. :)

  • Prakrit Duangsutha

    Thanks so much.. It works for me :)

  • http://www.facebook.com/people/Petar-Avlijaš/1388546799 Petar Avlijaš

    I solved this problem! Kill microsoft net framework process and this is it. Skype work!!!
    :)
     

  • Anonymous

    I am unable to find microsoft net framework when I open task manager. Dot net 4 is installed on my machine. OS is Win 7 professional. Old version works fine, but the stability when on call was very bad, even I have 10mbps broadband connection at home :( The error message is : “Skype has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” Replaced xml, checked the compatibilty mode, re-installed, scanned the registry. Nothing works. Please suggest….

  • http://www.facebook.com/people/Md-Mamun-Yeasin-Khan/100003224682023 Md Mamun Yeasin Khan

    Hello I did both…..I mean removing shared.xml and turning off compatibility  mode but same problem remains…..SKYPE HAS STOPPED WORKING……….I tried in all combination of your suggestion…….What else should I do??

  • Anonymous

    i’ve tried every solution that have been told but unfortunately none of them work! i really dont know what to do right now

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