Skype makes us suffer again [updated]

The whole world increasingly relies on Skype. Unfortunately, recently this causes for many of us big trouble. What’s going on? Is today’s downtime just another coincidence? Fortunately, for today’s issue a fix is now available.

The issue seems big

Around noon several people contacted us what was going wrong with their Skype. Our previous post about the Skype update issue for Windows 7 users attracted a lot of attention. But the solution presented there didn’t help most of us today. A little bit later it appeared Skype was facing serious trouble. Many users world wide were unable to use the service. It became clear we were not suffering alone.

Temporary fix available

A temporary fix has been announced on Skype’s blog, follow them for more updates. The proposed fix can be found below. Update: We added some screen shots because we received several questions about the Windows procedure.


  1. Click Start (Windows button left bottom corner), type run and press Enter. (On Windows XP: Click Start and then Run.)
  2. Type %appdata%\skype and click OK (see image below).
  3. Locate and delete the file shared.xml.
  4. If you cannot find this file:
    1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
    2. Type the following and click OK.
    3. control folders
    4. In the View tab, ensure that Show hidden files and folders is enabled.
    5. Repeat steps 1-3.
  5. Restart Skype.


  1. Open Finder and locate the following folder:
  2. ~/Library/Application Support/Skype
  3. Delete the file shared.xml.
  4. Restart Skype.
Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting GoHome from the menu bar or pressing Command (Apple), Shift and H keys at the same time.


  1. Go to the following folder:
  2. /home/YourLinuxUserName/.Skype
  3. Delete the file shared.xml.
  4. Restart Skype.
Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.

VP Software Development Europe for Aspire Systems. Sociologist and electrotechnical engineer, a great combination that stimulates him to look for the best working software solutions for clients. Passionate about converting great ideas into new solutions. Married and a proud father of 3 great sons. Training for and participating in triathlons/runs to stay fit.